Frequently Asked Questions
Everything you need to know about our expansive comfort footwear.
How do I determine the right size for my feet?
Pandere shoes are designed for adjustable fit. We recommend using our size guide and measuring your feet at the end of the day when they are most swollen to ensure maximum comfort.
What is your return and exchange policy?
We offer a 30-day return window for unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a restocking fee.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Pandere shoes suitable for medical conditions like edema or bunions?
Yes, our footwear is specifically engineered with unique expansion toggles and stretchable materials to accommodate swelling, bunions, and orthotics.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay and Afterpay.
How should I clean and maintain my shoes?
We recommend spot cleaning with a damp cloth and mild detergent. To preserve the integrity of the adjustable components, do not machine wash or tumble dry.